Links

To claim the compensation you will need to claim from the airline

Claiming from Air Canada.

You cannot write directly to Air Canada. You must submit a claim through their website https://www.aircanada.com/us/en/aco/home/fly/customer-support.html
When you put in the departure airport use TLV as it does not accept Tel Aviv.

Other places to claim compensation.

See https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/ which gives useful information on European cancellations, but the principles are the same for Israeli flights.

See https://www.flyertalk.com/forum/delta-air-lines-skymiles/1847701-compensation-success-delayed-flight-out-israel.html for how Delta aparently paid INS300.00 compensation when this law was pointed out to them.

Additionally "Customers who do not receive compensation within the legislated timeframe can then sue the service provider in small claims court, which can grant them compensation of up to NIS 10,000 without them having to prove damages. Source "

Under Israeli law http://www.tourism-law.co.il/pdf/AviationServicesLawENG.pdf passengers are entitled to compensation for cancelled flights of up to NIS $3,000, except where the flight has been cancelled due to special circumstances which were not under its (the airline's) control.

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